helpCenter

I forgot my password and I can't login

Create a new password to access your Digitra.com account again.

Fill in the fields carefully so as not to miss any data

For Simple Accounts: On the Digitra.com login screen, click on Forgot my password.

First, enter your registration e-mail.

Then click Continue to receive the confirmation code in your registration email.

🚨 We won't send any clickable links, just check the code and enter it on the app screen, ok?

Now, Create a new password. (Never share it with nobody!)

To finish it, enter the confirmation code.

All done.

For Verified Accounts: 🤳 Every sensitive action on Verified Accounts is completed with a security selfie taken in our app! On the Digitra.com login screen, click on Forgot my password.

First, enter your registration e-mail.

Then click Continue to receive the confirmation code in your registration email.

🚨 We won't send any clickable links, just check the code and enter it on the app screen, ok?

Now, Create a new password and enter the confirmation code.

Finally, take a selfie and that's it!

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